Refund Policy

1. Digital Product Consumption Policy

Because the layouts provided on cv200.lk are instantaneous digital products, we generally maintain a strict no-refund policy once a document layout is generated or downloaded. Digital products cannot be physically returned or unconsumed; upon processing payment and generating your document, the utility of the service is considered used immediately.

2. Eligible Refund Criteria (When We Refund)

We are committed to operating a fair business. We will gladly approve a full refund or adjustment under the following specific situations:

• Gateway Double Charges: If a processing lag on the payment page results in PayHere charging your credit/debit card twice for the same single purchase.
• Verified System Failures: If a server-side bug or system rendering engine breakdown prevents you from exporting or downloading your PDF file after your payment has been successfully captured and logged by our gateway.
• Transfer Overpayments: If you manually transfer an amount exceeding the listed template package price via local bank transfer.

3. Non-Refundable Conditions (When We Do NOT Refund)

To protect the commercial integrity of our service, refunds will not be authorized for:

• Change of Mind: Realizing you no longer need a resume or want to switch styles after processing your layout transaction.
• User Text Errors: Finding typos, wrong phone numbers, or formatting mistakes caused by inputting incorrect data without checking it in the preview panel. You have full edit access to fix your text directly.
• AI Copy Disagreements: Being unsatisfied with the phrasing, style, or choice of words suggested by the AI tools. We provide the editor specifically so you can rephrase text to match your exact style.
• Job Application Outcomes: Not receiving callbacks, experiencing rejection, or failing to secure employment after using a downloaded document.

4. How to Submit an Eligible Refund Request

If your situation matches one of our eligible refund criteria (such as a double charge), you must formally notify us via our customer support channels within 24 hours of making your transaction. You must supply your registered phone number, pay slip logs, or transaction ID references. Validated card reversals are sent back to your original payment method via PayHere; manual banking overpayments are remitted directly to the original sending account number.

5. Bank Processing Timelines

Once approved on our dashboard, credit card or banking refunds typically require 3 to 7 business days to reflect on your account balances, according to standard local banking practices. Please note that card processors may levy nominal gateway settlement deductions that remain completely outside our management capabilities.